Repair Status

before you submit a repair status request:

It is important to understand that the time frame for diagnosis and repair completion supplied at check-in is an ESTIMATE BASED ON SIMILAR REPAIRS and PROVIDED AS A COURTESY. The actual completion time may vary depending on a number of factors including (but no limited to) the complexity of your hardware issue or the final diagnosis provided by our in-house certified technicians/Apple’s repair depot technicians. iCommand has no control over Apple’s parts availability or the turnaround time on devices requiring dispatch to specialized Apple repair depots.

Email (Fast):

Fill out the form below and iCommand will do its best to deliver a repair update within the next business hour.

Note: Email requests received outside our normal business hours will be responded to near opening the following business day.

 

6 + 10 =

Text Message (Fastest):

Text the name on your repair and Repair Order Number to:
Text: 844.335.9100

Note: Text message repair status requests received during normal business hours typically receive a response within 30 minutes. Request submitted outside our normal business hours will be responded to near opening the following business day.

 

Phone call (Slowest):

Note: iCommand DOES NOT provide immediate repair updates via phone calls. When your call is received, a team member will record the name on your repair and a callback number. You will receive a callback within 1-2 business hours with the status of your repair.

Phone: 757.320.5800 | Extension 0005