ios check-in tips
While we never require an appointment, here are some steps we ask that you take before bringing your iPhone or iPad in for service. All of the things below are usually required for any kind of device repair. If you are unable to complete one of them, your repair options may be limited in store.
1. Know your Apple ID and Password *
You have an Apple ID if you have ever downloaded an App, music from the iTunes store, or used any iCloud features.
• To verify your Apple ID, click here.
• To reset your Apple ID password, click here.
* If you don’t remember your Apple ID and Password, please call AppleCare (1-800-275-2273) or go to iforgot.apple.com.
2. Back Up Your Data *
* iCommand is not responsible for any data loss that may occur during service.
Many repairs require erasing the device or a full device replacement, and there is always a risk of data loss when working with any kind of computer equipment. Backups are necessary if you are concerned about your data.
Backup services are available for a $49 fee (data is not covered under any warranties).
iCloud Backups
iCloud Backups can be done with a WiFi internet connection and an Apple ID, even without access to a computer.
Please ensure the iCloud backup completes before bringing in the device.
To configure iCloud backups, click here.
iTunes Backups
You can perform an iTunes Backup on a Mac or PC, even if you do not have an iCloud account or reliable internet connection.
Important Note: If you password protect your backup, please write down and do not lose the password you set. Recovery of this password is usually impossible. All future backups made with your phone will be encrypted with it (even on our computers in store). Recovering from encrypted backups requires the password, as does turning off backup encryption.
To perform an iTunes backup, click here.
3. Turn off ‘Find My Device’
If your device powers on, go to:
• ‘Settings’ >
• Tap your name at the top >
• ‘iCloud’ >
• ‘Find My’ >
• Tap the toggle to turn off ‘Find My Device’
If your device no longer powers on:
You can disable ‘Find My Device’ by following the instructions here.
Important Note: Do not use ‘Find My Device’ to erase a device you may wish to recover data from. We will not be able to recover data from an erased device.
Williamsburg
Address
1315 Richmond Road
Williamsburg, Virginia 23185
Call or text
(For Repair Updates, Click Here)
Monday - Friday
10 AM - 5 PM
Saturday - sunday
Closed
Directions
From Richmond
- Head East on I-64 E to exit 234 (VA-199 E).
- Continue on VA-199 E to VA-321 E exit (Monticello Ave).
- Turn left onto VA-321/Monticello Ave
- Continue on Monticello Ave. for 2.5 miles until the traffic light for the intersection with Richmond Rd.
- Turn left at the traffic light for Richmond Rd.
- Turn right at the next light for Dunkin Donuts
- iCommand is in on the right hand side of the Dunkin Donuts building
From Hampton Roads
- Head West on I-64 E to exit 234 (VA-199 E).
- Continue on VA-199 E to VA-321 E exit (Monticello Ave).
- Turn left onto VA-321/Monticello Ave.
- Continue on Monticello Ave. for 2.5 miles until the traffic light for the intersection with Richmond Rd.
- Turn left at the traffic light for Richmond Rd.
- Turn right at the next light for Dunkin Donuts
- iCommand is in on the right hand side of the Dunkin Donuts building