mail in repair

before you submit a mail in request:

Note: All mail in repairs must be pre-approved by our staff before the device can be mailed into one of our locations by submitting the form below or calling our store and speaking with a technician. Once approved, we will email you a shipping label.

iCommand now offers hassle-free mail in repairs! Simply fill in the form below and we will be in touch with instructions for mailing your device. iCommand provides a shipping label to attach to any box that will safely house your device (we also offer the option to have a shipping box mailed to you for a small fee). Once you’ve boxed up and mailed out your device, iCommand will be in touch to let you know we have received your device and ask any additional questions necessary for diagnosing your issues. Typically, a technician will reach out within 24-48 hours of receiving your device with a formal repair estimate that you can either accept or decline.

submit a REquest:

Please fill out this form to create a mail in repair request with iCommand.

Note: Email requests received outside our normal business hours will be responded to around opening the following business day.

Full Name

Mobile # - No Hyphens

Street Address

Apartment Number or PO Box Number

City

State

Zip Code

Do you need a shipping box mailed to you? Do you need a shipping box mailed to you? Yes, I need a box ($15 Charge). No, I will attach iCommand's shipping label to my own box.

What type of device do you have?

Serial Number or IMEI

Write us a brief message describing the issues you'd like addressed and any additional details you think we may need for your repair.

Click here to read iCommand's Repair Terms & Conditions. Click here to read iCommand's Repair Terms & Conditions. Yes, I agree to iCommand's Repair Terms & Conditions.

12 + 4 =

Don’t want to wait?

Need help filling out the form or want to get things started right away? Give us a call and we can get your repair initiated!

757.320.5800, Option 4

Check Repair status

Text “Mail in Status” and your last name to:
757.320.5800

Note: Text message repair status requests received during normal business hours typically receive a response within 30 minutes. Request submitted outside our normal business hours will be responded to around opening the following business day.