Not the device you need repaired? Click here to go back to the device list.


Be sure to back up your iPad in iCloud or iTunes and know your AppleID and password PRIOR to bringing your iPad in for repair. You will need your AppleID and password to turn off ‘Find My iPad’ when you check-in, as well as authenticate your data after the repair.

If you do not know your AppleID or AppleID password, click here or call AppleCare Support: 1-800-275-2273. Per our Apple license, iCommand CANNOT provide AppleID account assistance in store.


iPad repair pricing varies depending on your device’s level of coverage – Apple Limited Warranty, AppleCare+, Out of Warranty. Not sure if you’re covered? Check your warranty status using your iPad serial number.

If your hardware issue wasn’t caused by accidental damage (such as a drop or liquid spill) and it’s covered by Apple limited warranty or AppleCare+, there’s no charge. If your iPad was damaged (including cracked screens, bends, or liquid damage) and you have AppleCare+, the coverage includes two incidents of accidental damage. Each incident has a service fee. If you don’t have AppleCare+, your repair fee will vary up to Apple’s out-of-warranty repair fee.


iPad Screen Repair Pricing

In Warranty iPad Hardware Service

  • Free*

iPad Pro 12.9-inch (3rd Gen, 4th Gen):     

  • AppleCare+ : $49
  • Without AppleCare+ : $669

iPhone 12.9-inch (1st Gen), iPad Pro 12.9-inch (2nd Gen):

  • AppleCare+ : $49
  • Without AppleCare+ : $619

iPad Pro 11-inch (1st Gen, 2nd Gen, 3rd Gen):

  • AppleCare+ : $49
  • Without AppleCare+ : $519

iPad Pro 10.5-inch:

  • AppleCare+ : $49
  • Without AppleCare+ : $469

iPad Pro 9.7-inch:

  • AppleCare+ : $49
  • Without AppleCare+ : $399

iPad Air 2:

  • AppleCare+ : $49
  • Without AppleCare+ : $319

iPad Air (1st Gen), iPad (5th Gen, 6th Gen, 7th Gen, 8th Gen):

  • AppleCare+ : $49
  • Without AppleCare+ : $279

iPad Mini 3, 4, 5:

  • AppleCare+ : $49
  • Without AppleCare+ : $319
iOS Software Fixes (disabled iPad, data transfers, etc.)

iOS Reinstallation

  • In Warranty or AppleCare+ : Free*
  • Out of Warranty : $25.00

* DISCLAIMER: This service is for the iOS reinstallation ONLY. Additional charges are incurred if you need assistance with Activation Lock or restoring your data. YOU ARE RESPONSIBLE FOR THE iOS REINSTALLATION CHARGE EVEN IF YOU CANNOT SUPPLY THE CORRECT APPLEID AND PASSWORD FOR ACTIVATION LOCK.

iOS Data Transfer

  • Bought from iCommand : Free*
  • Not bought from iCommand : $49*

*DISCLAIMER: You MUST know your AppleID username and password in order to authenticate the data after the transfer is complete. If you do not know your password, CLICK HERE for instructions on how to get it reset BEFORE coming in.




1315 Richmond Road
Williamsburg, Virginia 23185

Call or text
(For Repair Updates, Click Here)


Monday - Friday

10 AM - 6 PM

Saturday - sunday




1307 E Cary Street
Richmond, Virginia 23219

Call or text
(For Repair Updates, Click Here)


Monday, Wednesday, Friday

10 AM - 5 PM

Tuesday, Thursday, saturday, sunday