Remote Support

before you submit a remote support request:

iCommand now offers remote support! Simply fill in the form below and a technician will reach out to schedule a session. 

Pricing:
First 40 minutes (10 minutes setup, 30 minutes of Support): $99
Additional 30 minutes (billed incrementally): $75.00

IMPORTANT: All remote support repairs must be pre-approved by our staff to verify that your issue is something that can possibly be resolved remotely. Remote support REQUIRES internet connection. If you are having internet connectivity issues, you may need to schedule an in home visit with a technician. If your issue is a result of hardware failure and the device needs to be repaired in store, you are still responsible for remote support charges.

submit a REquest:

Please fill out this form to create a remote support request with iCommand. 

Note: Remote support requests received outside our normal business hours will be responded to around opening the following business day.

 

Click here to read iCommand's Remote Support Terms & Conditions.

9 + 8 =

need help In a hurry?

Need help filling out the form or need help faster? Give us a call and we will try to expedite your session!

757.320.5800, Option 3

Mac Download links

Please click the AnyDesk icon below to download iCommand’s Remote Support Application to your Mac:

Download AnyDesk

 

Once the download has completed, please click here to view/download a PDF with instructions to complete (to the best of your ability) PRIOR to your session.

iphone | ipad Download links

Please click the AnyDesk icon below to download iCommand’s Remote Support Application to your iPhone or iPad:

Download AnyDesk

 

Note: You will need to know your Apple ID password to download the remote app from Apple’s App Store.